Children’s Medical Center is a busy pediatric practice proudly serving our community for over 30 years, with four locations. We offer a competitive benefits package, including paid time off; health, dental, and vision insurance; life insurance; short- and long-term disability; and a 401(k) with profit sharing after one year, along with opportunities for professional growth.

We are seeking a full-time Quality Engagement Specialist to join our Patient-Centered Medical Home team. This role supports quality-improvement initiatives by engaging with patients and families, coordinating outreach, assisting with care-gap closure, and collaborating with clinical and administrative team members to improve health outcomes and the overall patient experience.

Job Summary:

The Quality Engagement Specialist is a position that performs a wide array of administrative tasks to support the Quality and Compliance Department's approach towards evaluating and/or improving patient engagement.

Specific Duties and Responsibilities:

Collaborates with QI team members to establish quality standards, benchmarks, and measures of performance in support of Agency Programs/Departments.

Patient outreach as required to attain quality goals and measures, including daily phone recalls to schedule appointments required by insurance plans and CMC requirements.
Compiles data from various software systems and departments for data retrieval, analysis, performance improvement monitoring, and strategic planning.
Assists in running, managing, and data review processes for assuring accuracy and integrity of health services data reports to meet regulatory and operational requirements.
Creates data tools for recording objective assessment information for performance management and development process.
Participates on Comprehensive Review Team for internal audit readiness related to program performance initiatives, qualitative standards, and contract compliance.
Participates in other committee meetings to support QI initiatives.
Follows instructions for recording, evaluating, and reporting quality and reliable data.
Maintains professional appearance and neat work habits.
Participates in ongoing skills development.

Knowledge, Skills, and Abilities:

Exemplifies excellent customer service, verbal communication skills, conflict resolution with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
Experience working with patients and appointment scheduling in an electronic health record is preferred.
Strong organizational skills and a demonstrated ability to maintain accurate notes and records.
Strong phone, spelling and grammar, computer, and keyboarding skills.
Strong interpersonal skills and understanding and commitment to delivery of patient-centered medical care with a team-based approach.
Ability to work independently, exercise creativity, and is detail oriented.
Ability to manage multiple and simultaneous responsibilities.
Consistently alters plans/routines when situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
Maintains and ensures patient privacy and confidentiality.
Takes the initiative to proactively assist Receptionists with or without direct supervision and to resolve problems.

Job Qualifications:

Education: Minimum high school diploma or equivalent.
Clinical Experience Preferred.
Proficiency with Microsoft Outlook, Excel, and Power Point preferred.

We are an Equal Opportunity Employer / Drug-Free Workplace

To apply please visit npcmc.com and navigate to "about us" and "careers" .

Children's Medical Center

Quality Engagement Specialist

About the Job